COMMUNICATING TO RESOLVE CONFLICT (G054)

Workshops > Complete List > Communicating to Resolve Conflict

WHY SHOULD YOU ATTEND?

This workshop is designed to provide you with the basics of conflict dynamics, an overview of the various conflict handling styles and a global comprehension of the main reasons why people enter into conflict. Moreover, it also features a step-by-step process to help you deal with conflict based on mutual interests and the continuing use of effective communications as a part of the process.

Moreover, it also features a step-by-step process to help you deal with conflict based on mutual interests.

WHAT WILL YOU LEARN?

The workshop will focus on:

• Differentiating between positions and interests, as well as wants and needs
• How to see the underlying interests between every position
• Discovering your own, and others, conflict handling styles, and how to adapt
• The various types of conflicts
• The various approaches towards conflict
• How to create win-win situations in conflict resolution while staying in control
• How to prepare oneself for entering the conflict resolution process
• Reflecting on one’s own relationship with conflict
• Simulations to reinforce your negotiation skills

WHAT WILL YOU TAKE AWAY?

• A 100-page textbook on interest-based conflict resolution
• A proven method to help you deal with conflict with a win-win perspective
• A 50-question personal inventory to guide your reflection on conflict
• The feeling that you can address conflicts with confidence and assertiveness