Instructor
Richard Leduc
Richard Leduc is a CEC associate, communications consultant and a trained conflict resolution specialist with over 20 years of experience in the federal public service.
When, Where How much?
When: Date not set
Where: 1900 Merivale Road,
Suite 206, Ottawa
How much: $675 (+tax)
Testimonials
"The instructor knows his stuff, is well organized and creates a very good learning atmosphere"
"Well organized and easy to use materials and resources "
"The smaller group was a real plus, especially when dealing with this kind of subject matter"
COMMUNICATING TO RESOLVE CONFLICT (G054)
WHY SHOULD YOU ATTEND?
This workshop is designed to provide you with the basics of conflict dynamics, an overview of the various conflict handling styles and a global comprehension of the main reasons why people enter into conflict. Moreover, it also features a step-by-step process to help you deal with conflict based on mutual interests and the continuing use of effective communications as a part of the process.
WHAT WILL YOU LEARN?
The workshop will focus on:
- Differentiating between positions and interests, as well as wants and needs
- How to see the underlying interests between every position
- Discovering your own, and others, conflict handling styles, and how to adapt
- The various types of conflicts
- The various approaches towards conflict
- How to create win-win situations in conflict resolution while staying in control
- How to prepare oneself for entering the conflict resolution process
- Reflecting on one’s own relationship with conflict
- Simulations to reinforce your negotiation skills
WHAT WILL YOU TAKE AWAY?
- A 100-page textbook on interest-based conflict resolution
- A proven method to help you deal with conflict with a win-win perspective
- A 50-question personal inventory to guide your reflection on conflict
- The feeling that you can address conflicts with confidence and assertiveness
FEDERAL GOVERNMENT COMPETENCY
- Engagement: Working effectively with people, organizations and partners
- http://www.tbs-sct.gc.ca/tal/kcl/ekl-eng.asp
| Agenda | |
|---|---|
| 8:45 - 9:15 |
Introductions and Workshop Overview |
| 9:15 - 10:30 | Fundamentals of Conflict
|
| 10:30 - 10:45 | Break |
| 10:45 - 11:15 | The Various Types of Conflicts
|
| 11:15 - 11:45 | An Overview of Conflict Resolution Approaches
|
| 11:45 - 12:00 | Exercise 1 |
| 12:00 - 12:45 | Lunch |
| 12:45 - 13:00 | Exercise 1 (cont.) |
| 13:00 - 14:15 | An Overview of Conflict Resolution Skills and Techniques
|
| 14:15 - 14:30 | Exercise 2 |
| 14:30 - 14:45 | Break |
| 14:45 - 15:30 | Identity and Needs |
| 15:30 - 16:00 | Exercise 3 |
| 16:00 - 16:30 | Conclusion
|