Face-To-Face Communications Skills (G033)

Complete List > Face to Face Communications

WHY SHOULD YOU ATTEND?

Successful managers and supervisors know that careers and promotions depend upon their ability to communicate effectively face-to-face. They understand that abandoning important and/or critical communications to text only formats is counter-productive: the margin for misunderstanding and miscommunications increases in proportion to the amount of text. And in most organizations managers and supervisors know that influence and/or recognition can only be attained and sustained through effective face-to-face communication. Moreover, in a changing work world, face-to-face communication is seen as a key factor in preventing needless misunderstandings within large and culturally diverse organizations.

Not surprisingly, therefore, there is increasing recognition of the importance of acquiring the skills needed for successful face-to-face communication within all organizations working in all sectors of society.

WHAT WILL YOU LEARN?

• The complexities and components of face-to face communications;
• When to use face-to-face communications;
• The practicalities of face-to-face communications from the spoken word through the use of nonverbal signals;
• How to read others during face-to-face exchanges;
• The skills required to communicate face-to-face under pressure;
• How to connect emotionally to others and find common ground;
• The use of vivid language, including stories, anecdotes and compelling message information content ; and
• The range of tactics available to managers and supervisors to quickly and efficiently make a case

WHAT WILL YOU TAKE AWAY?

• Workbook and checklists, how-to procedures/reminders and templates
• Exercises and handouts

FEDERAL GOVERNMENT COMPETENCY

• Engagement: Mobilizing people, organizations and partners
• http://www.tbs-sct.gc.ca/tal/kcl/ekl-eng.asp

Agenda
8:45 - 8:50	Introductions and Workshop Overview
8:45 - 9:30	Introduction to Face-To-Face Communication The value and critical importance of face-to-face communication. Participants will be provided with an immediate opportunity to evaluate the nature and scope of their use of face-to-face communication. Why face-to-face communication counts among the most vital of managerial talents.
9:30 - 10:15	The Scope and Nature of Face-To-Face Communication The scope of: face-to-face communication signals. Face-to-face communication as a complex interaction of “verbal” and “non-verbal” communications.
10:15 - 10:30	Break
10:30 - 11:30	The Spoken Word and how to use it The spoken word as a key component of face-to-face communication. Using the spoken word to acquire personal influence, secure support and connect with others on an emotional level. Managing the art of persuasion. Using vivid language including stories, anecdotes and compelling message information.
11:30 - 12:15	Exercise Participants will be divided into small groups. Each group member will be provided with a case study and each will be asked to deliver a three-minute ‘story’ on a specific aspect of the case. Each group will select the best two stories from their group to be presented to the workshop participants. Instructor facilitated discussion of the presented stories.
12:15 - 1:00	Lunch
1:00 - 2:00	Nonverbal Communication Improving nonverbal communications and interpreting others’ nonverbal signals. Nonverbal communication’s reliability versus verbal communication. Grimaces and smiles Improving “attractiveness” to others and taking full advantage of the language of the face.
2:00 - 2:30	What are they really saying? Understand others’ nonverbal messages. Managing resistance. "Speedreading” others.
2:45 - 3:30	Communicating Effectively Under Stress Communicating effectively under stress and pressure. Keeping “anger” under control when communicating in stressful situations. What to do when the communication is not getting through.
2:30 - 2:45	Break
3:45 - 4:20	Exercise Participants will be divided into small groups. Each group member will be provided with a difficult case study and will be asked to prepare a three-minute presentation on it. Each group will be asked to identify one presenter who will present and take questions from the larger group.
4:20 - 4:30	Wrap-up and Workshop Evaluation Participants will complete a short evaluation