Ensuring WebSite Impact: Integrated Assessment, Strategies and Metrics (G029)

Workshops > Complete List > Strategies and Metrics

WHY SHOULD YOU ATTEND?

You keep hearing your Website isn't effective. "We need to redesign." You're convinced your web presence needs to be changed. But - What to keep? What to change? And what to add?

So where do you to turn for a solution, or even find out what a solution should look like? Once you have redesigned your Website how do you know it is working? What should you measure and what actions do you need to take?

Start by asking 'how effective is our Website strategy'?

  • Does your Website appeal to all your audiences?
  • Does it draw people in and keep their attention?
  • Does it make a convincing case for your programs, services and/or products?
  • Are you generating enough traffic and online buzz?
  • And, most importantly, are you getting the results you want?

Redesigning a Website is not just about revamping its look ‘n’ feel. Rather, it must aim at maximizing the site’s performance.

However, embarking on a Website redesign project can be a daunting task. It is critical to manage the project effectively and efficiently from conception to launch. This includes not only making design and content choices, but also managing the initial site strategy, defining your users, conducting comprehensive market research, as well as designing, testing and launching the site.

This course is designed for Web managers, communications and marketing primes, Web team and for organizations planning a Website update. It will provide a structured and logical approach, which will lead you through the redesign process from start to finish.

WHAT WILL YOU LEARN?

You will learn the key decisions that you need to make and be introduced to tools and methodologies that are essential at each step of your Website redesign initiative.

  • A structured step-by-step approach that saves time and money
  • Experience a strategic approach to planning, developing and implementing a Website strategy.
  • Translating your web objectives into actionable, results-oriented and focused projects
  • Integrating your user experience as a key design input using personas.
  • Understand and experience and how to perform a Website audit
  • How to manage and organize your content
  • Defining success measures (KPI’s) for your Website

WHAT YOU WILL TAKE AWAY

  • Comprehensive Website redesign plan
  • Workbook with checklists
  • Exercise handouts

Agenda Day 1

 

8:45 - 9:10

Participant Introductions and Workshop Overview

9:10 - 10:30

Web Strategy Review

  • Review Website objectives
  • Aligning corporate and on-line objectives
  • Managing the redesign project in your organization

Exercise:  Introduce Case Study

10:30 - 10:45

Break

10:45 - 12:00

Website Audit

  • Its purpose
  • How to conduct a Web audit
  • Best practice audit guidelines
  • Review of the key elements of the Web audit

Exercise: Case Study

12:00 - 13:00

Lunch

13:00 - 14:45

Discovery - Understanding your users

  • User needs analysis and  - research and feedback
  • Introducing Persons
  • The persona creation process

Exercise: Case Study

14:45 - 15:00

Break

15:00 - 16:30

Persona Creation Exercise

  • Developing primary and secondary personas
  • Persona template

Exercise: Case Study

16:30 - 16:45

Review of Day One

  • Key concepts introduced
  • Participant feedback and comments
  • Introduce topics for Day 2

Agenda Day 2

 

8:45 - 9:10

Environmental Assessment

  • Drivers impacting your success
  • Competitive assessment – best practices
  • SWOT Analysis

Exercise: Case Study

9:10 - 10:30

Website Redesign Governance

  • Developing and socializing your Strategic Plan
  • Getting support and feedback
Managing the redesign project in your organization

10:30 - 10:45

Break

10:45 - 12:00

Your Content Strategy

  • What to change
  • What to keep
  • Site Map
  • Information Architecture

Exercise: Case Study

12:00 - 13:00

Lunch

13:00 - 14:00

Developing your Revitalization Implementation Action Plan

  • Developing an effective communications strategy
  • Working with design team
  • Wireframes

Exercise: case Study

14:00 - 15:00

Web Analytics

  • Measuring your success
  • Key concepts and technology review

Exercise: Case Study

15:00 - 15:15

Break

15:15 - 16:30

Key Performance Indicators (KPI’s)

  • Web Analytics as a business process
  • Developing KPI”s

Exercise: Case Study

16:30 - 16:45

Wrap-up and Evaluation

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Instructor

Don Candon

Don Candon

Don Candon is an expert in customer service, sales, marketing and strategic sales management and the key role and place of technology in business and organizations.

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When, Where How much?

Date not set

Suite 205, 223 Colonnade Road
South, Ottawa

$1350 (+ tax)

Register for a workshop

Online

By mail

The Centre for Excellence in Communications
Suite 214,
223 Colonnade Rd South
Ottawa, Ontario,
K2E 7K3

By email

registration@comcec.com

By telephone

(613) 233 2175

By fax

(613) 233 7617

E-mail Updates

Testimonials

"Good material; good instructor; interesting!"

"It was great that this workshop was created and designed for non-technical people"

"I was very interested in the persona-based idea and the notion that when designing a website, one should look at it from the users point of view rather than the stakeholder"

"I was able to take practical ideas from this workshop that I will be able to be easily apply in our department"