COMMUNICATIONS FOR TEAM LEADERS (G076)

Complete List > Team Leaders

WHY SHOULD YOU ATTEND?

Communication is key to achieving results from and with people – as individuals and as members of a team or work unit. It's a necessary skill in engaging and directing those who look to you for leadership and whose efforts will, ultimately, determine your performance. Not surprisingly, effective communication is an overarching theme in the Government's "Key Leadership Competencies" profile for managers.

Whether you're responsible for a permanent, structured team in an organization or responsible for an ad-hoc team with a specific task, this workshop is for you. It will help you as team leader:

• in developing and enhancing strategies for communicating within the team to ensure common purpose;
• in connecting with the larger organization to ensure full alignment of the team's work with corporate priorities;
• in communicating to ensure external audiences are consulted and aware of what the team's work means for them;
• in communicating on outcomes and results.

WHAT WILL YOU LEARN?

Through readings, discussion, exercises and presentations, this one-day highly interactive workshop will focus on:

• Determinants of effective team leadership and the role of communication
• Challenges of communicating with and through teams
• Internal communications principles and techniques to mobilize, direct and support your team
• External communications principles and techniques to support and report on your team's work
• Working with your departmental communications advisor

WHAT WILL YOU TAKE AWAY?

• Workbook
• Exercises and handouts

FEDERAL GOVERNMENT COMPETENCY

• Engagement: Working effectively with people, organizations and partners
• http://www.tbs-sct.gc.ca/tal/kcl/ekl-eng.asp
  

WHO SHOULD ATTEND?

Managers at the Team Leader and Director level who currently supervise permanent and/or ad hoc teams and who seek to acquire knowledge, techniques and tools aimed at enhancing their ability to achieve better results through team work.

Agenda
8:45 - 9:30	Introductions and Workshop Overview Facilitators' and participants' presentations, workshop agenda, expectations. Participants will have three minutes to both outline one actual instance where they faced a communications challenge or achieved success through effective team communications and mention their expectations for the course.
9:30 - 10:15	Clarifying definitions Definitions frequently encountered in the context of teams and communications, manager/leader characteristics, consequences of good team communication.
10:15 - 10:45	Round Table Discussion Participants define a team leader, a leader’s characteristics and the place of trust in leadership.
10:45 - 11:00	Break
11:00 - 11:45	Effective Team Leadership: Determinants, Competencies and Behaviours Determinants of team success, leadership competencies and behaviours - the communications component, a self-diagnosis.
11:45 - 12:15	Small Group Exercise Discuss two potential team challenges and how communications can help to avoid, mitigate or respond to each.
12:15 - 13:00	Lunch
13:00 - 13:30	Situation Report Is communication taking place, what teams want to know, team psychology, situational leadership described.
13:30 - 14:00	Role of Team Leaders What is expected of the team leader – the formal and informal roles.
14:00 - 14:45	Case Study - Part 1 Working in small groups and using a case study, present and discuss responses.
14:45 - 15:00	Break
15:00 - 15:45	Scope, Skills and Tools Relevance of the Government's communications policy to leaders, internal and external communications defined, 360 clear communication, performance feedback, reporting, communications skills and tools.
15:45 - 16:15	Case Study - Part 2 Working in same small groups, prepare to answer the two questions in the handout and present the group’s position.
16:15 - 16:30	Wrap-up and Evaluation Review handouts, questions, workshop evaluation.